Frequently Asked Questions
General
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal, ShopPay, and Apple Pay - so you can shop away with ease!
Are your products ethically produced?
At Alchemy by LA, we are dedicated to conducting business in an ethical, legal, and socially responsible manner. This includes ensuring safe working conditions for workers throughout our supply chain and procuring goods and services from suppliers and other external resources that adhere to the highest standards of ethical and environmental trade practices.
How can I contact you?
We are here to support you! If you have any inquiries, please don't hesitate to reach out to us at support@alchemybyla.com. We will respond to all emails in the order they are received, so please refrain from sending multiple emails on the same inquiry. If you email us outside of business hours, we will reply as soon as we return to the office. Please know that response time may be longer if you contact us over the weekend or holiday(s). We look forward to hearing from you!
How do I care for my jewelry?
With the proper care your Alchemy by LA jewelry can last through lifetimes. [Detailed care instructions for Sterling Silver and Solid Gold]
Do the Amulets come with a chain?
Yes, a matching chain is included with every Amulet. The Original Amulet Size comes with an 18-inch chain and the Mini Amulet Size comes with a 16-inch chain.
Shipping
What if I put in the wrong address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. However, we cannot guarantee that your address will be changed to the correct address in time. Please email us at support@alchemybyla.com.
I never got an order confirmation email or shipping confirmation email. What should I do?
An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. Unfortunately, our emails often end up in the spam folder, so please check if you have not done so already. [Further instructions]
What if my package was returned to the sender?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
Do you ship internationally?
Yes! We ship worldwide, except for the following countries; China, Greece, India, Russia, and Hong Kong SAR.
What should I do if my package is not delivered?
Please email us at support@alchemybyla.com with your order number. [Additional instructions for lost shipments]
Order Issues
What if I received the wrong item?
If you received the wrong item, please email us at support@alchemybyla.com.
What if the item I received is damaged or faulty?
All of our items are carefully packaged and wrapped individually in protective wrap. All items are thoroughly inspected before shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If an Amulet or chain is damaged upon arrival, please email support@alchemybyla.com to file a claim. Some items may have variations because they are handmade or vintage.
What if I forgot to put in my discount?
Unfortunately, we cannot apply discount codes to past orders and orders that have already been placed.
Can I use more than one discount code at checkout?
No, you may only use one code at a time. However, if we run a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.
Why isn't my discount code working?
If your discount code is not working at checkout, it may be expired and no longer valid, or an automatic discount code has been applied. In addition, Promo codes cannot be combined.
I placed an order before a sale. Can I apply that discount to a previous order?
No. Unfortunately, we cannot make price adjustments once orders have already been placed.
What if I chose the wrong size or metal color at checkout?
If you realize these types of errors on your final orders, Please email us at support@alchemybyla.com ASAP. If the order hasn't been shipped, our fulfillment team will do its best to make the switch. But, unfortunately, we cannot guarantee that your order will be corrected in time.