Frequently Asked Questions
We purchase goods and services to the highest standards of ethical and environmental trade practices to include the provision of safe working conditions and the protection of workers across our supply chain.
Please do not send multiple forms on the same inquiry. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please expect a longer response time if emailing over the weekend or holiday(s).
Gold Plated: We encourage you to remove your jewelry before showering, exercising and swimming. Gold Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. To help keep your jewelry looking beautiful, store it in a sealed plastic bag or dry cloth bag.
Solid Gold: Solid gold (14k, 22k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. The 14k alloy gives our pieces their beautiful, subtle hue. It is also an active lifestyle’s best friend; it scratches less and doesn’t bend or wear out.
Even something as strong as 14k solid gold deserves some loving. To maintain its beauty, scrub lightly with a toothbrush and warm water.
We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.