Shipping & Returns
Shipping Policies
Your order is processed and shipped from Los Angeles. Orders are processed within two business days of purchase but may be delayed during sales and new drops. Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed.
Solid gold orders: Please allow 5-15 business days for Solid Gold orders to be created and shipped.
International Shipments
Orders shipping outside the United States may be subject to courier and customs delays.
Customs Fees
IMPORTANT NOTICE REGARDING INTERNATIONAL CUSTOMS FEES:
Effective immediately, customers in most countries outside the United States should expect customs fees to be charged on international orders.
Payment of customs fees is the responsibility of the customer. Alchemy by LA does not determine, control, collect, reduce, waive or estimate customs fees, as these are determined solely by your local government.
Before placing your order, please ensure you are willing to pay any applicable customs fees. If customs fees are not paid, your package cannot be released for delivery. Refusing to pay customs fees may result in your package being returned, abandoned, or destroyed by the carrier or your local customs authority. Any return shipping, customs, handling, or other fees assessed are the responsibility of the customer. Orders that are refused due to unpaid customs fees are not eligible for an exchange or refund.
European Union (EU) Customers: Effective July 1, 2026, the EU has eliminated the customs duty exemption and will apply a temporary €3 customs fee per item on low-value items (up to €150) imported from outside the EU. The €3 temporary customs flat fee will apply until July 1, 2028, after which normal customs duties will apply. Orders over €150 are now subject to the applicable customs duties, based on the type of goods purchased.
For any further questions, please email support@alchemybyla.com.
Return & Exchange Requirements
Solid gold orders are custom-made to order and therefore are strictly not returnable, exchangeable or returnable.
To start a return or an exchange, please visit our Return Portal.
- The customer initiates a return within 30 days of the delivery date.
- The item(s) is received unworn, unaltered, and undamaged in its original packaging.
- The item(s) is mailed back within 14 days of the return authorization.
- All returns require approval.
Warranty
There is a warranty for damaged items within 60 days of your delivery date. Please email support@alchemybyla.com with the order number and supplemental photos to open a warranty request.
Lost or stolen packages
The customer's responsibility is to request a claim via USPS or the shipping courier service.