Shipping & Returns
Your order is processed and shipped from our Los Angeles HQ. Orders are processed within 2 business days of purchase but may be delayed during sale periods and new drops. USPS standard shipping takes approximately between 2-7 business days for domestic deliveries. Alchemy by LA offers free domestic shipping on orders over $100. Standard international shipping takes approximately between 1-3 business days for international deliveries.
All shipping costs are non-refundable.
We are not responsible for customs or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
For any further questions, please submit a contact form.
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. Additionally, all orders shipping outside of the United States may be subject to courier and/or customs delays.
United States - Returns
Alchemy by LA offers FREE returns (no return shipping or handling fees) for all domestic purchases on all products, except “14k and 22k Solid Gold” items that are final sale. Your return must be initiated within 30 days of your delivery date. All return packages must use our pre-paid return shipping label. Your original shipping charges will be excluded from any credit that is issued.
International - Returns
Alchemy by LA offers international returns. Return shipping is not covered for international orders. Your return must be initiated within 30 days of your delivery date. Your original shipping charges will be excluded from any refund that is issued.
Alchemy by LA does not offer direct exchanges. At this time, we are unable to provide prepaid shipping labels for all international orders. Shipping and handling costs are non-refundable.
To start a return, please submit a Return form.
- The customer initiates a return within 30 days of the delivery date.
- The item(s) is received unworn, unaltered, and undamaged in its original packaging.
- The item(s) is mailed back within 14 days of return authorization
- All returns require approval.
Alchemy by LA does not offer direct exchanges at this time. However, if you would like to exchange your item for a different size or item, we will issue you a refund once your return is received and processed. Once processed, you can then place a new order for a different size or item.
There is a warranty within 60 days of your delivery date for damaged items for domestic orders. Warranty does not apply to sale items. To open a warranty request, please submit a contact form with your order number and supplemental photos.
Unfortunately, if the item is sold out, there is nothing we can do. Additionally, no exchanges for a different item or store credit will be allowed due to the item being worn and cannot be repaired or resold.
Lost or stolen packages
If a package is lost or damaged in transit and is insured by USPS, please file a claim within 10 days of the last shipping update. It is the responsibility of the customer to request a claim via the USPS claim website. After 10 days, the request will be denied.
If your package is lost or damaged in transit and USPS insurance was not purchased, it is the customer's responsibility to request a claim via USPS or with the shipping courier service that was used.